Chat Process - Internship

SuperTails

About the internship

Internship Type:

Full-time

Stipend:

Rs. 15000 - 15000 (Hourly)

Location:

Bangalore

Duration:

6 Month

Internship Start:

January 30, 2026 - November 30, -0001

Description:


1. Managing and assigning tickets through the ticketing system to ensure timely resolution.
2. Tracking ticket status, following up on pending cases, and escalating issues as required to meet SLAs.
3. Coordinating with cross-functional teams such as Support, Quality, Tech, and Operations for the smooth execution of workflows.
4. Monitoring ongoing operational processes, identifying bottlenecks, and assisting in process improvement initiatives.
5. Preparing daily/weekly operational reports, RCA documents, and maintaining accurate operational logs.
6. Collecting, updating, and analyzing operational data using Excel/G-Sheets for performance monitoring.
7. Acting as a bridge between customers and doctors to ensure seamless communication.
8. Making outbound calls to customers for follow-ups when required and collecting necessary details through calls, emails, or messages.
9. Handling customer interactions professionally with empathy, clarity, and ownership to ensure customer satisfaction.
10. Supporting day-to-day administrative and operational tasks while adhering to standard operating procedures (SOPs).

Skill(s) required:

Total Positions:

2

Applicant Applied:

0

Views:

0

Industry:

Other

Posted Date:

January 30, 2026

About the Company

Company Name:

SuperTails

Company Description:

Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care and a one-stop solution for pet food and supplies. Supertails.com is differentiated by its unique proposition of being a fully digital telehealth consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery services available across the country, the brand aims to bring pet parents closer to the largest assortment of pet supplies from India and across the globe.